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Privacy policy. ISO is an international standard that establishes the criteria for a quality management system. It is the only standard in the ISO family that results in a formal certification. The standard is based on several quality management principles, including clear focus on meeting customer requirements, strong corporate governance and leadership commitment to quality objectives, process-driven approach to meeting objectives, and focus on continuous improvement.
ISO helps organizations improve customer satisfaction by focusing on the consistency and quality of products and services provided to customers. Untuk itu perlu langkah-langkah untuk mengelolanya : 1. Melakukan identifikasi dan determinasi kompetensi yang diperlukan. Memastikan bahwa individu yang mempengaruhi kepuasan pelanggan dan kualiti produk adalah kompeten. Melakukan pembangunan staf melalui latihan atau pembinaan - cth coaching, supervisi jika terjadi gap kompetensi.
Untuk itu, dalam ISO ada 3 komponen besar, iaitu 1. Quality management principles 2. Quality management process 3.
Ketiga-tiganya harus ditetapkan dan diterapkan. Action: Take actions to continually improve process performance. KPM 50 Cth: Dalam bentukbahan, sumber, keperluan. Cth: Dalam bentukproduk, perkhidmatan, keputusan. KPM 54 KPM 55 KPM 57 KPM 59 KPM 60 KPM 72 KPM 73 KPM 75 Klausa-klausa ISO Pendahuluan 1. Skop 2. Rujukan Normatif 3. Istilah dan Definisi 4. Konteks Organisasi 5. Kepimpinan 6. Perancangan 7. Sokongan 8. Operasi 9. Penilaian Prestasi Penambahbaikan hak cipta Mbustaman IAB. The effect can be positive or negative consequence - Risk is characterized by potential events and consequences.
Klausa 4. KPM 91 KPM 92 KPM 94 Standard ini memerlukan organisasi untuk menentukan isu- isu dalaman dan luaran. Apa yang perlu dilakukan? Organisasi perlu memantau dan mengkaji semula maklumat mengenai isu-isu ini. Siapakah pihak yang berminat? Contoh: InterestedParty Internalor External Reason forInterest Customers External Direct recipient of our [Products or Services ] Employees Internal Responsible for realization of our [Products or Services ] Endusers External Our products may be resold by our direct customers or other end users, who are directly impacted by the quality of our [Products or Services ].
Suppliers vendors External Provide supporting services or raw materials Regulators External Dictate controlling regulations that impact on the management system and our [Products or Services ]. Public External While a low risk, failure of our [Products or Services ] could impact on public safety. Competitors External Provide challenges to our ability to provide [Products or Services to customers. Scope: What does the ISO standard state? Section 4. In a note about the QMS, it is stated that the QMS can include the whole organization, specifically identified functions of the organization, specifically identified sections of the organization, or one or more functions across a group of organizations.
XYZ Computing provides software development services to companies in the automotive and heavy machinery industries within North and South America.
Ensure competency of human resource, identify what training are required and provide them. Evaluate competency after training. Identify required infrastructure to deliver product that meet customer requirement.
Plan and develop the processes required for product and services to ensure customer requirement are met. Control customer related processes by having effective processes and understanding what requirement apply to your product. Have effective communication with customers. Control product design and development by ensuring proper planning for design and development, identifying design and development input, generate design development output, carry out design and development verifications and validations and manage changes to design and development.
Control purchasing and purchased products by controlling what you buy, outsourced or subcontract goods, materials or services that will affect your product and services.
Establish control of your purchasing process, specify purchasing requirement and verify purchased products. Manage your operations by ensuring that production or service provision are carried out under controlled conditions, validate production and service provision processes if required and if appropriate ensure traceability through unique identification of the product.
Ensure that your products and components continue to conform to requirements while they are being processed internally or are being delivered to the intended destination. Control monitoring and measuring equipment by establishing monitoring and measuring processes identifying your organisation's monitoring and measuring needs and selecting the suitable equipment ensuring valid results by calibrating or verifying equipment within specified time prior to use safeguard equipment from adjustment confirming that monitoring and measuring software is capable of doing the intended task Evaluating the validity of previous measurements should you discover that your measuring or monitoring equipment is out-of-calibration.
Monitor and measure performance of QMS through customer satisfaction feedback, internal audits, measuring key performance indicators of processes and characteristics of products at suitable stagesand management review.
Identify data that can provide information that the QMS is working, collect, analyse and provide findings for improvement. Continually improve effectiveness of QMS through quality policy and objectives, audit results, analysis of data, corrective and preventive actions.
What does certify to the standard means? Who should apply? Any organisation of any size.
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